Cancellation Policy

Last updated August 1, 2024

Cancellation: All rides cancelled must be done so through the Pedicab App by clicking on the ride selected, tapping the circular “gear” sign, and hitting “Cancel Ride”. Rides cannot be cancelled any other way (i.e call, text or email). Any rides cancelled prior to 24 hours from their scheduled start time incur no cancellation charge. All rides cancelled less than 24 hours from their start time will be billed for the full amount of the trip. There are no exceptions to the cancellation policy for any reason. If the destination for a trip is changed less than 24 hours from the start time, the charge for the initial destination is still billed for, as that amount of time was set aside for the trip. Refusal to pay the cancellation fee will result in a permanent ban from our services to the addresses and account on the unpaid reservation.